Frequently Asked Questions
How many days in advance should I place my order?
At least 3 days in advance.
Do you deliver?
Unfortunately, not at this time.
Do you ship?
We do not ship our flowers because of its delicate and perishable nature.
What is your pickup time frame?
Saturday, Sunday 10am-6pm.
Are the flowers refundable?
Once the customer has already picked up their flowers, we will not accept any refund request as flowers are considered perishable goods. However, payment is refundable when the order is canceled 3 days in advance with reference to the pickup date.
Can I change my order after payment?
If you wish to amend the date/time of your order, please inform us at least 3 days in advance. Changes made within 24 hours prior to the date and time of your order may be subjected to a penalty fee on a case by case basis.
Are the flowers I want available?
Flowers are seasonal products and subject to availability. La Petite Fleur reserves the right to make substitutions of flowers, greenery, wrapping paper, and any other materials used in our floral arrangements with others of equal or higher value should there be an unavailability of original materials. We will contact you to work out a suitable substitution/replacement.
Why are the prices for your products higher during holidays or peak season?
Due to high demand during holidays and peak seasons, the cost of flowers increases significantly at the flower markets. Therefore, La Petite Fleur reserves the right to adjust prices accordingly during holidays and peak seasons. We will adjust the prices about a week prior to the date and will ONLY accept order from that price throughout that week. Holidays and peak seasons include: Valentine’s Day, Mother’s Day, and Christmas.
Why is my order different from the photos?
Due to the uniqueness of flowers, we may not be able to provide a 100% replica of the pictures. However, we will strive to design our works as closely to our original pieces are possible. Please note that some flowers can be changed by us without prior notice to a buyer due to availability.
How long does the flower last before it starts wilting?
Every batch of flowers is different and its’ lifespan will change depending on how you take care of it. On average, our bouquets last about 3–5 days with the following care:
Change the water once every two days
Trim 2–3cm off the stems at a 45-degree angle before submerging your flowers in water
Remove any wilting flowers or foliages that would be submerged in water
Store your vase in a cool shaded area
Enjoy your flowers
Is the wrapping paper waterproof?
Majority of our wrapping paper used to wrap the bouquet is waterproof and can also be submerged into the water. Please check in with florist if you have any questions regarding material used.
Do you provide wedding services?
At this time, we only arrange bridal bouquets and boutonnieres.